“My husband & I were visiting family and friends in the area when our F-250 diesel truck failed to start in my sister's driveway. After my husband tried a few fix-it ideas and troubleshooting to no avail, he called Devil Mountain Diesel to see if they had time to take a look at it on short notice, as we were scheduled to head back home to Idaho in less than a week!
They said they'd be able to fit in a diagnostic that day or next and let us know what it would take to get us back on the road. Had the truck towed on over and the guys were able to pinpoint the problem (FICM failure) and have it road-ready in time for us to leave for Idaho as planned.
Mark & Jason were friendly and professional, extending us the courtesy to squeeze in working on our truck so we could get back home. Although, unfortunately, the FICM they installed failed on us 50 miles from home, they stepped up and stood by their warranty.
After our local Ford dealer replaced the failed FICM, and we mailed back the defective part, Mark ensured that a replacement core was mailed back to us so we could receive the core credit here. In addition, a full refund of the part and labor was mailed as well.
My husband & I were impressed with Mark's follow-through, especially after my husband made an inquiry as to how long it would take for us to receive the replacement core and refund check. My husband had Devil Mountain also replace the serpentine water pump drive belt, which has been just fine.
We realize the FICM failure was not Devil Mountain's fault yet they stepped up and honored the warranty on the part and labor even though we were from out-of-state and unable to bring our truck back to them to do the warranty work. If you want a shop you can trust to stand by their work, these guys are true to their word!”